Sorry to stray so far from my usual topics and attitudes - but I'm really pissed off about this.
Years & years ago, in a sentimental moment, I accepted a University of Michigan Alumni credit card from MBNA, which was absorbed by Bank of America in 2005.
As credit card companies are wont to do, they constantly badgered me with promotional offers.
Early last January, I finally yielded to the temptation. They had sent me an offer which, in my circumstances at the time, I just couldn't refuse:
"Simply use one of these attached checks...by your statement Closing Date in January 2009 [i.e., January 23rd]" - and receive 0% interest until October 2009!!! - the offer fairly shouted...
...Well - dear reader, what can I say? - I used one of the attached checks, at the very beginning of January, to pay off a balance on my Discover card. The good folks at Discover duly credited this check to my account on January 9th - a full two weeks *before* the above-mentioned closing date. And, those good folks assure me, they processed the check within a couple of days, at most.
So here's where the plot thickens:
Bank of America didn't post the transaction for another TWENTY-FOUR DAYS - until February 2nd, to be precise - ten days *after* the closing date. At which point they started charging me in excess of 20% interest. Which has added up, so far, to several hundred dollars that I can ill afford.
When I point out to their "customer satisfaction agents" that I "used" the check well before their deadline, and that I can prove it (with my Discover card statement) - they reply, in essence, that the only thing that matters is the date when they chose to *post* the transaction. Which was, conveniently enough for them, several days *after* the deadline for the promotional rate.
Even though neither the word "post" nor any of its variants is anywhere to be found in their offer letter (which I have retained).
So what's my recourse? Where do I do I go to complain? And won't any attempt to complain just end up costing me more than acquiescence in the demands of the blood-sucking Bank of America?